{"id":13,"date":"2026-02-13T11:38:57","date_gmt":"2026-02-13T11:38:57","guid":{"rendered":"https:\/\/luxelines.ae\/?page_id=13"},"modified":"2026-02-13T12:14:24","modified_gmt":"2026-02-13T12:14:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/luxelines.ae\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At <strong>Luxe Lines<\/strong>, we take immense pride in the craftsmanship of our &#8220;Luxury in Simplicity&#8221; collections. Because our designs are produced in strictly limited quantities, we handle every return with the personalized attention it deserves to ensure your satisfaction remains as high as our standards.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Eligibility<\/h3>\n\n\n\n<p>To maintain the exclusivity and pristine condition of our garments, we accept returns under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be returned within <strong>14 days<\/strong> of the delivery date.<\/li>\n\n\n\n<li>The garment must be in its original, unworn, and unwashed condition with all <strong>Luxe Lines<\/strong> tags still attached.<\/li>\n\n\n\n<li>The item must be free from any scents, makeup stains, or signs of wear.<\/li>\n\n\n\n<li>Due to the limited nature of our drops, &#8220;Final Sale&#8221; items are not eligible for return or exchange.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. The Return Process<\/h3>\n\n\n\n<p>To initiate a return, please contact our concierge team at <strong>+971 54 359 3346<\/strong>. Once your request is authorized:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Securely package the item in its original luxury packaging to prevent damage during transit.<\/li>\n\n\n\n<li>Our team will provide you with the return shipping instructions.<\/li>\n\n\n\n<li>Please note that unless the item is faulty, return shipping costs are the responsibility of the client.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Refunds<\/h3>\n\n\n\n<p>Once your return is received and inspected by our quality control team, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approved Refunds:<\/strong> The credit will automatically be applied to your original method of payment within 7\u201310 business days.<\/li>\n\n\n\n<li><strong>Late Refunds:<\/strong> If you haven\u2019t received a refund yet, first check your bank account, then contact your credit card company, as it may take some time before your refund is officially posted.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Exchanges (Limited Pieces)<\/h3>\n\n\n\n<p>Because we produce in limited runs, we cannot always guarantee that a different size will be in stock. If you need an exchange, we recommend contacting us immediately at <strong>+971 54 359 3346<\/strong> to check availability. If the desired size is unavailable, a refund or store credit will be issued instead.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Damaged or Faulty Items<\/h3>\n\n\n\n<p>In the rare event that you receive a piece that does not meet our quality standards, please contact us within <strong>48 hours<\/strong> of delivery with photographic evidence. We will prioritize a replacement or a full refund, including shipping costs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Contact Us<\/h3>\n\n\n\n<p>For any further inquiries regarding your order, our dedicated team is available to assist you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone:<\/strong> +971 54 359 3346<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At Luxe Lines, we take immense pride in the craftsmanship of our &#8220;Luxury in Simplicity&#8221; collections. Because our designs are<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":10042,"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/10042"}],"wp:attachment":[{"href":"https:\/\/luxelines.ae\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}